Terms of Service | unJaena AI

These Terms of Service ("Terms") constitute a legally binding agreement between you and unJaena AI ("Company"), a Korean legal entity, governing your access to and use of the unJaena AI platform at https://app.unjaena.com (the "Service"). By creating an account or using the Service, you agree to these Terms. Effective date: April 6, 2026.

1. Acceptance of Terms and Eligibility

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. To use the Service, you must: (a) be at least 18 years of age; (b) have legal capacity to enter a binding agreement; (c) not be located in any country subject to comprehensive sanctions by Korea, the US, the EU, or the UN. If using the Service on behalf of an organization, you represent authority to bind that entity.

2. Definitions

The following terms used in these Terms of Service have the meanings set forth below: 1. "Service" refers to the AI-powered digital intelligence analysis platform provided by the Company at https://app.unjaena.com. 2. "User" or "Member" refers to a person or entity that agrees to these Terms and uses the Service. 3. "Artifact" refers to digital evidence data uploaded for forensic analysis. 4. "Credits" refers to prepaid units purchased by the User and consumed through Service usage. 5. "Analysis Report" or "Generated Report" refers to the analysis results produced by the Service based on User Data. 6. "User Data" refers to all data, files, and materials uploaded or submitted by the User to the Service. 7. "Collector" refers to the data collection tool provided by the Company for gathering digital artifacts.

3. Description of Services

unJaena AI provides: (1) AI Forensic Analysis — RAG + LLM based artifact analysis across 5 platforms (Windows, macOS, Linux, iOS, Android) with MITRE ATT&CK mapping, kill-chain reconstruction, timeline analysis, and incident narrative generation; (2) AI Malware Lab — malware analysis with YARA, CAPA, Ghidra, and sandboxed execution. The Service is designed for law enforcement, corporate IR teams, forensic examiners, and security researchers. It does not replace qualified forensic professionals. We may modify or discontinue the Service with reasonable notice for material changes.

4. Account Registration and Security

You must provide accurate, current information. You are responsible for maintaining credential confidentiality, enabling MFA when available, and notifying us immediately of unauthorized access at contact@unjaena.com. You are responsible for all activities under your account. We may suspend compromised or violating accounts. One account per individual/entity unless authorized in writing. The Company may refuse registration in the following cases: (a) false or misleading information provided; (b) previously lost membership eligibility due to Terms violations; (c) violation of applicable laws or regulations.

5. Data Ownership and Licensing

You retain all rights to data you upload ("User Data") and to analysis reports generated by the Service ("Generated Reports"). We claim no ownership of your User Data. Our license to your User Data is solely for operating the Service on your behalf — non-exclusive, non-transferable, and terminates upon data deletion or account termination. We will not use your User Data for model training, sharing with third parties, marketing, or cross-user data aggregation. We may use anonymized, non-identifiable aggregate statistics for service improvement as described in the Privacy Policy. IMPORTANT: Generated Reports are produced by AI systems and carry no guarantee of legal admissibility. Admissibility is determined by applicable rules of evidence. We strongly recommend independent verification by a qualified forensic examiner before use in legal proceedings.

6. Acceptable Use Policy

PERMITTED: (a) Uploading forensic artifacts for investigation; (b) uploading malware samples to the Malware Lab for analysis; (c) generating forensic/malware reports; (d) use for law enforcement, corporate IR, academic research, and personal security assessments. LEGAL AUTHORITY: By uploading data, you represent that you have legal right and authorization to possess, access, and submit such data for analysis. PROHIBITED: (a) Weaponizing analysis results or developing malware; (b) attacking third-party systems; (c) uploading CSAM — immediate termination, evidence preservation, and law enforcement reporting; (d) uploading data without legal authority; (e) reverse engineering the Service; (f) circumventing security controls; (g) automated scraping without consent; (h) reselling the Service; (i) violating any applicable law.

7. Credits, Payments, and Refunds

CREDIT PACKS: 100 credits ($9.90), 500 credits ($44.90), 1,000 credits ($79.90), 5,000 credits ($349.90). Prices subject to change with 30 days' notice. USAGE RATES: Parsing 10 credits/GB, AI queries 3 credits/1,000 tokens, reports 10 credits/report. VALIDITY: Purchased credits do not expire and remain valid as long as your account is active. MERCHANT OF RECORD: Paddle.com Market Ltd (UK) handles all billing, tax collection, invoicing, and payment processing. By purchasing, you also agree to Paddle's terms at https://www.paddle.com/legal/terms. REFUNDS: Used credits are non-refundable. Unused credits: full refund within 14 days of purchase (per EU Consumer Rights Directive). Refund requests: contact@unjaena.com or through Paddle. Credits are non-transferable and have no cash value.

8. Intellectual Property

The platform, software, algorithms, models, UI, and documentation remain the Company's exclusive property. You receive a limited, non-exclusive, non-transferable, revocable license to use the Service. You retain all rights to your User Data and Generated Reports (see Data Ownership section). Feedback you provide grants us a perpetual, royalty-free license to use it — this does not extend to your User Data or Generated Reports.

9. Forensic and Malware Analysis Disclaimer

ADVISORY ONLY: All analysis outputs are advisory and not determinative of any factual, legal, or technical conclusion. NO EXPERT TESTIMONY: The Service does not constitute expert testimony or qualified forensic examination. AI LIMITATIONS: AI may produce: (a) false positives; (b) false negatives; (c) hallucinated findings that appear plausible but are incorrect; (d) errors in timeline, correlation, or attribution; (e) inconsistent results across separate analyses. NO FORENSIC SOUNDNESS GUARANTEE: The Service does not establish chain of custody. Output integrity depends on input data quality. INDEPENDENT VERIFICATION RECOMMENDED before: legal proceedings, criminal investigations, court presentations, employment decisions, or any significant decision with legal/financial consequences.

10. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Some jurisdictions do not allow warranty exclusions. In the EU/EEA, this does not affect your statutory consumer rights under the Consumer Rights Directive (2011/83/EU) or Unfair Contract Terms Directive (93/13/EEC).

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, the Company is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption. TOTAL LIABILITY shall not exceed fees paid in the 12 months preceding the claim, or $100 USD, whichever is greater. EXCEPTIONS: These limitations do not apply to gross negligence, willful misconduct, or mandatory consumer protections that cannot be excluded by law.

12. Indemnification

You agree to indemnify and hold harmless the Company from claims arising from: (a) uploading data without legal authority; (b) misuse of analysis results; (c) export control violations; (d) third-party claims related to your use; (e) Acceptable Use Policy violations; (f) regulatory actions from your violations.

13. Export Control and Sanctions

The Service may be subject to the Wassenaar Arrangement, US EAR, Korean Foreign Trade Act, and EU Dual-Use Regulation. You represent that: (a) you are not in a sanctioned country (Cuba, Iran, North Korea, Syria, Russia, Belarus, and the Crimea, Donetsk, and Luhansk regions); (b) you are not on restricted party lists (SDN, Entity List, EU Consolidated List); (c) you will not export the Service or outputs in violation of applicable laws; (d) you will not use the Service for WMD development. Violations result in immediate termination and reporting to authorities.

14. Termination and Data Handling

BY YOU: Terminate anytime via account settings or contact@unjaena.com. BY COMPANY: We may suspend/terminate for: Terms violations, harmful conduct, 12-month inactivity, non-payment, law enforcement requests, or Service discontinuation. We will notify you via email before restricting your account. In cases requiring urgent action for platform security, notification may follow the restriction. DATA EXPORT: 30-day window after termination to download your data. After that, permanent irreversible deletion within 30 additional days. CREDITS: Unused credits forfeited upon termination, except: EU 14-day refund rights, and pro-rata refund if Company terminates without cause. SURVIVAL: Data Ownership, IP, Disclaimers, Liability, Indemnification, Export Control, and Governing Law sections survive termination.

15. Force Majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control: natural disasters, pandemics, war, terrorism, government actions, infrastructure failures, cyberattacks, or power outages. The affected party must notify the other promptly and use reasonable efforts to mitigate. If a Force Majeure Event exceeds 90 days, either party may terminate with 30 days' notice.

16. Modification of Terms

We may modify these Terms with at least 30 days' advance notice via email and in-service notification. Continued use after the effective date constitutes acceptance. If you disagree, stop using the Service and request account termination with applicable credit refund. Non-material changes (typos, contact updates) may be made without prior notice. Current version always available at https://app.unjaena.com/terms.

17. Severability

If any provision is held invalid or unenforceable, the remaining provisions continue in full force. The invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving original intent.

18. Governing Law and Dispute Resolution

GOVERNING LAW: Republic of Korea, without conflict of laws principles. JURISDICTION: Seoul Central District Court, subject to the exceptions below. INFORMAL RESOLUTION: Parties agree to negotiate in good faith for at least 30 days before formal proceedings. ARBITRATION: For commercial disputes, either party may elect KCAB arbitration (English, Seoul). Not applicable to individual consumer disputes. EU CONSUMERS: You retain mandatory consumer protections of your habitual residence. You may bring proceedings in your local courts. EU ODR platform: https://ec.europa.eu/consumers/odr. GDPR RIGHTS: GDPR rights apply regardless of governing law for EU/EEA/UK users.

19. Entire Agreement

These Terms, the Privacy Policy, and Paddle's terms constitute the entire agreement. No waiver is effective unless in writing. Section headings are for convenience only.

20. Contact Information

General: contact@unjaena.com Data Protection: dpo@unjaena.com Billing: Through Paddle or contact@unjaena.com Security: contact@unjaena.com (subject: Security Vulnerability) Response time: Within 5 business days. Last updated: April 6, 2026.